Business Virtual Assistant – Sales

OPTICAL EYEWEAR SHOP

(If you’re running an optical business — offering eye exams, consultations, and eyewear products — explore this success story on how adopting AIBizSell can enhance customer engagement, streamline operations, and increase sales!)

A. Background

The optical shop has been in operation for 3 years, with a database of over 1,500 returning customers whose phone numbers are saved.
The team consists of a mother and daughter, along with one part-time staff member working from 4 PM to 9 PM.

B. Product Characteristics – Optical Eyewear

• Primary school children (ages 6–11): On average, after about 6 months, kids often bend or break their frames during daily activities, so new frames are needed to ensure comfort and safety.
• Regular eye check-ups: It’s recommended to have a vision test once a year to assess eyesight changes and adjust the prescription accordingly.
• Students (elementary to high school): During their growing years, lenses and frames should be adjusted yearly — including tightening or loosening the frame, balancing alignment, or replacing nose pads — to maintain comfort and clear vision.
• Lens replacement: After about 2 years of use, lenses should be replaced to match vision changes and ensure the UV protection coating remains effective.

C. Motivation to Adopt AIBizSell

• Honestly, most optical shops operate like a family business. Between running the store, managing the household, and caring for kids — we know we should nurture our customer relationships, but we simply don’t have the time, tools, or know-how to do it effectively.
  So everything just gets delayed, and the business feels like fishing — waiting for customers to show up by luck.
• AIBizSell automates everything. All I need to do is upload my old customer list into the app, select and tweak message templates, and let it “reach out” to customers.
  I simply keep my phone on from 8 AM to 8 PM.
• AIBizSell uses my own SIM card and phone number to send SMS messages, and my own Zalo account to connect and interact with customers.
  It feels as if I’m personally working hard every day — doing the very things I should have been doing, but never had the time for.

D. Results

• The surprise came in the third week after starting AIBizSell. A customer walked in, smiling, and said:“Your message reminded me — it’s been over two years since I changed my lenses. Let’s check my eyes and replace them today!”. That moment made me genuinely happy — realizing that a simple message could truly touch the customer’s heart.
• Now, on average, I get 3–5 returning customer orders per day. Even better, local customers keep growing — everyone feels familiar and connected.

DENTISTRY

(The dentistry profession focuses on caring for and protecting oral health, helping customers gain a confident smile and a better quality of life. Applying AIBizSell in customer care has brought real success lessons — maintaining relationships, expanding the customer base, and improving clinic business performance.)

A. Context

After 6 years working at a hospital specializing in Oral & Maxillofacial care, I decided to open my own dental clinic. The clinic covers about 60m², staffed by 3 people: 1 dentist, 1 assistant, and 1 receptionist. The average monthly operating cost is around 50 million VND, including rent, staff salaries, utilities, and consumables.

B. Specifics related to Dental Care needs

• Regular dental check-ups (every 6 months): Essential for everyone, helping to detect and prevent common issues such as cavities, tartar – gum inflammation, periodontitis, tooth wear or cracks, misaligned wisdom teeth, crooked teeth, overbite/underbite, yellowed or discolored teeth.

• Adults (18–60 years old): Bad breath is a “silent enemy” in communication, especially in relationships and marriage. Adults should have at least one dental check-up per year to detect and treat oral problems in time, maintaining confidence and health.

• Children: Should visit a dentist at least once a year to monitor tooth growth and replacement, check bite alignment, monitor wisdom teeth, and get early orthodontic advice if misalignment or crowding is observed.

• Elderly: Should have dental check-ups every 6 months and seek immediate care if experiencing sensitivity, bleeding gums, loose teeth, or bad breath. At this age, gums and jawbones have aged, and medications for chronic illnesses (hypertension, diabetes, heart disease…) can cause dry mouth, gum inflammation, and early tooth loss.

C. Motivation to use AIBizSell

• In the early days of opening the clinic, it was really disheartening… hardly any customers, even though the clinic was in a prime location — near markets, schools, hospitals, churches, and temples. I thought, “Why is it so good a location, yet no customers?”
• I spent 6 months tirelessly marketing, visiting every place — churches, temples, hospitals, schools, markets, supermarkets… distributing flyers and collecting customer information. I also ran online ads, spending quite a lot. The result: about 5,000 phone numbers within a 5 km radius — but still few customers, and revenue did not cover costs.
• Then, by chance, I discovered AIBizSell. Following the “Xin Chào” guidance, one sentence stayed with me:“Be persistent, diligent, and sincerely reach out to customers every day — when they have a need, they will think of you first.”

D. Results

• Currently, I use 3 phones, each with a 3-license AIBizSell subscription for the clinic staff. AIBizSell acts as a true customer care assistant, using the SIM/phone number, Zalo, and Facebook accounts of each person to proactively reach out to customers daily.
• On average, from 4 PM to 9 PM, the clinic serves about 30 customers for consultations and check-ups. For evening appointments that require long procedures, like implants or extended treatments, I schedule them during the day or on weekends to ensure quality service. This generates an additional revenue of +3 million VND per evening session.
• Many customers appreciate the convenience — after work, a 30-minute visit solves their bad breath issues. Notably, over 50% of the customers are women, most of whom return regularly every 3 months for check-ups and services, with a cost of only 150,000 VND per visit.

FASHION – SHOES – ACCESSORIES

(You are operating in the fashion retail sector, running stores that provide shopping, styling advice, and personalized customer service. Discover the success story of applying AIBizSell to enhance business efficiency, optimize management, and increase revenue!)

A. Context
Before the Covid-19 pandemic, Couple Lif operated over 20 stores nationwide.
However, after the pandemic and changes in consumer trends, by 2025 the system was restructured and consolidated to 5 key stores. Currently, the company holds over 50,000 customer phone numbers — people who have previously shopped and engaged with the brand.

B. Product characteristics in Fashion

• Fashion products are highly seasonal (Spring – Summer – Fall – Winter). Therefore, proactive inventory clearance and timely seasonal launches are essential.
• Repeat/purchase cycles vary: Fast fashion +2 months, Office wear +4 months, Luxury fashion +6 months, Kids fashion +3 months, Shoes-bags-accessories +6 months.
• Customer satisfaction & safety increase with good after-sales services: flexible returns/exchanges, minor repairs, post-purchase thank-you messages, new product updates, birthday/anniversary greetings, styling advice (Mix & Match, personal stylist), loyalty points & member benefits, product trade-in for discounts.
  Special focus: Advising on color/model changes, coordinating outfits/accessories to refresh product experience, and keeping up with fashion trends.
• Fashion products are not just “wearables” but deliver holistic value: Aesthetics – Emotions – Social – Brand. Customers do not just buy a garment, they buy confidence, lifestyle, and brand experience.

C. Motivation to apply AIBizSell

• Currently, 5 stores operate under the O2O (Online to Offline) model, attracting around 100 new customers daily. However, the 50,000 old customers have not been effectively engaged.
  By implementing the “Human – AI” hybrid model, the company purchased 25 AIBizSell accounts for 25 staff members — each employee gets a personal AI assistant. Each staff member is assigned to care for and sell to 2,000 existing customers. With just 5 stores and 25 AIBizSell assistants, the company can fully reach all prior customers.

D. Results

• On average, each month sees a 25% increase in returning customers (both online and offline). AIBizSell enables each employee to sell an additional 500 orders per month.
• Lesson learned: Once you have a “targeted” customer list — people with real needs and purchasing capability — AIBizSell can reach them consistently and sincerely, day after day, month after month. And eventually, results will follow.

INDIVIDUAL BUSINESSES & ONLINE SELLING

(Most individual businesses are small, family-run; online selling is often a part-time activity to earn extra income. Owners usually handle all steps themselves — sourcing products, posting, closing orders, delivering, managing, and customer care. In the era of “Human – AI Collaboration”, applying AI transforms the business model.)

A. Context

• With the “work-for-profit” nature, owners have to do everything themselves, working tirelessly throughout the day with no time for improvement or growth. Repetitive work traps them in an endless cycle.
• In the “Human – AI” era, this presents an opportunity to offload routine tasks, enabling innovation — work less but achieve more.

B. Characteristics of Individual Businesses & Online Selling

• Closely tied to the business owner/shop owner, who often plays multiple roles: selling, sourcing, delivery, and customer care.

• Success heavily depends on the owner’s skills, reputation, and personal relationships.

• Customers are usually familiar or nearby (within 1–5 km). Some are found online via Zalo, Facebook, TikTok, gradually becoming “friends” of the shop owner.

• High repeat purchase rate, because customers buy out of familiarity, preference, and trust.

• However, with the rise of e-commerce and Gen Z customers, close relationships may weaken over time — less in-person interaction leads to more distant relationships and declining sales.

C. Motivation to Apply AIBizSell

• “Sales are slow, waiting for customers all day. Morning to noon, afternoon to evening, only a few trickle in. Since COVID, customer visits dropped sharply.”
• Seeing others use AI for livestream selling with orders coming in continuously, but lacking the resources for proper setup (lighting, space, equipment), I felt stuck.
• Then I discovered AIBizSell — a dedicated AI sales assistant, silently, diligently, and faithfully connecting with customers on my behalf. Even when I am busy, in meetings, talking, or sleeping, AIBizSell continues to work. It uses my SIM/phone number and Zalo/Facebook accounts to reach customers authentically, just like I am messaging them personally.

D. Results

• My family spent an evening walking around nearby streets to collect phone numbers of local businesses and companies within a 3 km radius. After 2 months, we collected nearly 2,000 contacts.
• Since then, AIBizSell automatically reaches out to them twice a month via SMS, Zalo, and Facebook.
  Gradually, customers started calling back and placing orders. Currently, on average, 20 orders per day come directly from AIBizSell.

• Now, I cannot imagine working without AIBizSell.
  I work — it works.
  Customers are taken care of, orders are automatically closed, and sales revenue still comes to me.
  It’s an amazing feeling — a perfect combination of Humans and Artificial Intelligence (AI).